Refund policy

Return and Refund Policy

Last updated: [Insert date]

At PetCuty, we are committed to providing high-quality products and ensuring our customers are fully satisfied with their purchases. This Return and Refund Policy is in accordance with applicable consumer protection laws in the European Union and the United Kingdom, including the EU Consumer Rights Directive and the UK Consumer Rights Act 2015.

1. Right of Withdrawal (EU & UK Customers)

If you are a consumer located in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 calendar days, without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you, receive the goods, or the last item in the case of an order delivered in multiple parts.

To exercise your right of withdrawal, you must inform PetCuty of your decision by contacting us via email or through our website, clearly stating your order number and intention to return the product.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as received

  • The product must be returned in its original packaging, including all tags, labels, and accessories

  • The return request must be made within 14 days of receiving the item

PetCuty reserves the right to refuse returns that do not comply with these conditions.

3. Non-Returnable Items

The following items cannot be returned, except where they are faulty or not as described:

  • Personalized or custom-made products

  • Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed

  • Digital products or downloadable content once access or download has begun

4. Return Shipping Costs

  • In the case of withdrawal, the customer is responsible for the return shipping costs, unless otherwise stated.

  • If the product is faulty, damaged, or incorrect, PetCuty will cover the return shipping costs.

We strongly recommend using a tracked and insured shipping method, as PetCuty cannot be held responsible for items lost during return transit.

5. Refunds

Once the returned item is received and inspected, PetCuty will notify you regarding the approval of your refund.

If approved:

  • The refund will be processed within 14 days of receiving the returned item

  • Refunds will be issued using the original payment method

  • Standard delivery costs will be refunded in accordance with EU and UK regulations

6. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact PetCuty within 14 days of delivery, providing your order number and clear photos of the issue.

In compliance with EU and UK consumer law, you are entitled to a repair, replacement, or refund, depending on the circumstances.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Please check with your bank or payment provider

  • If the issue persists, contact PetCuty for further assistance

8. Exchanges

PetCuty does not offer direct exchanges. If you wish to exchange an item, please return the original product following this policy and place a new order.

9. Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us:

Company Name: PetCuty
Website: www.petcuty.com
Email: [Insert support email]